Privacy Policy

Our website address is:

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through this website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not share, sell or rent this information to/with any third party outside our organisation.

We use this information to:

  • Identify and authenticate users
  • Facilitate transactions
  • Operate and improve our site
  • Connect with you on social media
  • Contact you by phone or email
  • Personalise and continually improve your experience with our company
  • Provide you with information based on properties such as stated preferences, interests, business activities, and/or location
  • Send you technical notices, updates, support and administrative messages, service bulletins, or marketing
  • Evaluate additional services, items, or offerings that may be of interest to users
  • Track transactions and perform other analytics as required


We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance and personalise the experience on our site. The usage of a cookie is in no way linked to any personally identifiable information on our site.

Choice and Control

While we do need to gather certain information to make your experience personalized and to conduct transactions for you, SolarWow wants to give you the ability to control how your information is provided and shared.

  • Email Preferences: For various reasons, we may contact you about our services or your activity.
  • Cookies and Tracking Devices: Upon visiting our site for the first time (or after a clearing a browser’s cache) you will be shown a notification. You may click “accept” to clear the notification. However, we will, by default, use cookies when you visit our site. The notification states: “This website uses cookies to remember you and improve your experience. To find out more see our Privacy Policy.”

If you wish to decline cooking tracking, you can manage how your browser handles cookies and other tracking devices by adjusting the privacy and security settings on your browser.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We use HubSpot CRM to store all contact information submitted. More information on HubSpot’s security protocol can be found here –

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Personal Information Retention

To determine the appropriate retention period, we consider the type and volume of the information, the negatives that can result from unpermitted access to such information, why we gather such information and the availability of achieving the goals of such gathering through alternative means. Unengaged contacts and contacts that are no longer customers are removed from our servers regularly.

Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time by clicking on the unsubscribe link on communication from us. If you wish to update your subscription information now, you may do so by clicking the ‘manage my subscription’ link at the bottom of any marketing or sales email from us. 

Under the POPI Act (South Africa) and GDPR (and other European data protection laws), including the UK, and Switzerland you have the right to object to our processing of your personal data. You may exercise those rights by submitting a request via our support channels. We will honour your request by removing your profile from our services, and we will retain the email address you enter for purposes of storing and respecting your opt-out preference. If you prefer that we delete all information we have connected to you, you may request that we do so. Please note that if you do this, we will not be able to retain your opt-out preference.